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Violence And Aggression In The Workplace

Whilst the conflict management course focuses upon the development of interpersonal skills to help assess risk and reduce personal levels of vulnerability, in this course we look at the ‘What if’ factor, when confrontation escalates to physical aggression. The course introduces a series of simple breakaway and defensive techniques that are easy to learn and apply, with the absolute minimum of force.

What does the course cover?

• Understanding violence causations
  
• Recognising violence triggers
  
• De-escalation techniques
  
• Preserving the clients profile
  
• The law and the use of physical force
  
• The use of breakaway techniques
  
• The use of defensive techniques