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Being Assertive

Contrary to popular belief, assertion is not a character trait that some have and others don't! Assertion is in fact a simple communication skill that be learned like any other. Having said that, assertiveness is an important skill, the absence of which can undermine a person's confidence and performance potential. This course looks at assertiveness and introduces the key skills necessary to provide delegates with a whole new approach to effective communication.

What does the course cover?

• Behavioural types
  
• Understanding yourself
  
• Building confidence in your own abilities
  
• Developing effective communication skills
  
• Using and reading body language
  
• Assertiveness techniques and saying 'No'
  
• Responding to aggression
  
• Agreement through negotiation and compromise.